
Garber | FCm is the largest travel management company headquartered in New England and is in the top 10 nationwide (according to Business Travel News). We are family owned and operated, and have been in business for more than 60 years. Our company motto is "We do business with people." We are not a mega agency; we are a company that has grown our business largely by referral. We are known for our superior personalized service and legendary negotiating skills. Garber | FCm will make a difference to your company and your travelers.
In January of 2007, Garber Travel formed a joint venture with FCm Travel Solutions, a global network with a universal commitment to offer exceptional service, high value solutions and measurable results to clients across the globe. Now known as Garber | FCm Travel Solutions, this joint venture provides all of our clients outstanding local service and complete global support.
Our leisure travel division has retained the name Garber Travel.
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Depending on your travel volume and specific travel needs we could assign either a dedicated or designated travel agent(s) to your account. In addition, any of the experienced corporate agents in our office will be able to assist you when your primary agents are unavailable. Garber | FCm has one of the lowest turnover rates in the travel industry; our staff is consistent and superb. In fact, Garber | FCm's branch office managers average more than 10 years with our company!
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No. Garber | FCm does not operate large, impersonal reservation centers. We service our clients through Garber | FCm branch offices and dedicated on-site offices.
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Yes. Garber | FCm guarantees your tickets will be issued at the lowest fare available in our global distribution system, Sabre, in accordance with their EAS Solution, as well as your travel policy at the time of ticketing. In the event we do not offer the lowest fare, we will reimburse the difference unless the traveler refused that fare. Additionally, we supplement the EAS Solution by employing desktop technologies to search for other airline internet fares which may be available. If a lower class of service or fare is requested but not available, our Quality Control Systems will check and recheck the reservation for waitlist clearance or lower fares.
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Yes. Garber | FCm operates many corporate on-site offices at client locations throughout the U.S.
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Yes. Garber | FCm provides emergency after hours service to our corporate clients worldwide, through our own Emergency Travel Center (ETC) based in Boston. ETC is open 24 hours per day, 365 days per year.
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Yes. Garber | FCm manages corporate travel for more than 300 corporate clients, many of who are headquartered outside of New England.
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Garber | FCm's worldwide headquarters are at 27 Boylston Street in Chestnut Hill, Massachusetts. In addition, we operate several wholly owned branch offices throughout the United States, and we have our own offices in London and in Toronto. Our clients can access our own Emergency Travel Center from anywhere in the world.
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No. Garber | FCm is not a franchise operation. All of our corporate offices are wholly owned. Our clients benefit from a consistent level of service around the globe and around the clock. All of our travel agents have immediate access to your company travel policy, negotiated programs and individual traveler profiles. Your company's complete travel data will be captured in travel management reports.
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Yes. Garber provides our clients with meaningful travel management reports through GarberMagic, our own proprietary audited and current travel online reporting system. GarberMagic offers many standard travel reports, as well as the ability to customize reports to your liking.
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GarberMagic is accessible online via a unique link as well as via our Client Login section of our corporate web site, using a unique password.
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Yes. Since the airlines cut travel agency commission all travel agencies must charge service fees in some form or another. At Garber | FCm, we charge a management fee to maintain our superior staff and the value added services for which we are known. We determine our fee based on your specific travel management needs, as well as your travel patterns and annual expenditures.
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The Internet is not a viable solution for large corporations whose goal is to maintain a cost effective travel program and provide top-notch service to their travelers. There are many reasons why it is more beneficial to use Garber | FCm. Here are just a few: